Listed below are some of the most frequent Bill Pay questions we get from members and helpful video tutorials with step-by-step instructions.
Log in to online account access, click on the "Bill Pay" tab, and follow the on-screen instructions to sign up.
eBills are electronic versions of paper bills that arrive in your Bill Pay account just like a paper bill would arrive in your mailbox. When you signed up for an eBill you agree to allow us to access the biller’s website on your behalf.
Some payees are not set up to send eBills. We are continually working with payees to update their options.
If you are sending an electronic payment, it will be debited from your account on the 'Estimated Delivery Date'. Payments sent by check will be debited from your account when the recipient cashes the check.
Depending on the type of payment sent the time it takes to arrive may vary. The calendar tool will allow you to determine the estimated delivery date and make adjustments to the send date to ensure the bill payment will arrive on time.
In Bill Pay there is a symbol next to each of your billers that indicates how the payment will be delivered. A lightning bolt electronic payment indicates an electronic payment while an envelope check payment indicates the payment will be sent by check.
If you decide that you do not wish to use Bill Pay, you can cancel it online. Log in to your account and click on the 'Account Profile' tab. Click on the 'Cancel Bill Pay' link listed below the tabs. Follow the on screen instructions to cancel Bill Pay service.