Frequently Asked Questions

If you have a qualifying vehicle loan or Visa^® debit card, you can enroll online. Only the primary signer on the account may sign up for online account access.

If you have multiple accounts with Global, a separate application must be completed for each account to wish to access. When completing the application you may specify additional accounts to which you will be able to transfer funds. You must be a signer on these additional accounts.

Business members must visit a branch to enroll in online access.

Your username by default is the same as the account number printed on your monthly or quarterly statement, unless you have changed it. If you have changed it and cannot remember it, contact the Member Service Center 24/7 at 800-525-9094.

When you initially sign up for online account access, your username is your member account number, and you are assigned a temporary password. We suggest that you change your username to something that’s easy for you to remember.

To change your username log into your account and click "Change username" from the "Account Profile" tab. Your new username must be unique, but can contain both alpha and numeric characters. Please note: When you access your account by phone you will still use your account number to log in.

To change your password online, log into your account and choose "Change Password" from the "Account Profile" tab.

Online Banking for Business requires you to change your password every 6 months. Passwords cannot be re-used for at least 12 months.

If you have forgotten your password, you can reset it online, or contact the Member Service Center 24/7 at 800-525-9094.

When you initially sign up for online account access you are given a temporary password that must be changed the first time you log in. Choose an alpha-numeric password between 8-12 characters.

Security tip: Create a password that is a mixture of letters and numbers. For greater security, avoid words found in a dictionary, easily guessed words, or personal information such as your phone number, social security number, and pet or family names.

This most commonly occurs when you entered your username incorrectly. It may also occur when you attempt to access an account that has not been set up to use online account access.

To return to the previous page and re-enter your username, click the 'Back' button on your browser.

If you have correctly entered your username and are presented with an incorrect personalized image please contact the Member Service Center 24/7 at 800-525-9094.

Yes! Members using online account access may elect to receive eStatements, electronic versions of their statements, instead of paper statements in the mail.

How to sign up for eStatements:

• Log in to your account and Click on the "Account Services" tab
• Near the bottom of the page, click on "Receive eStatements only"
• Review and accept the "Electronic Statements and Notices Disclosure Agreement".

If you wish to receive an email reminder when your new eStatement is ready, enter your email address where indicated.

By signing up for eStatements, you are agreeing to receive your statement and important disclosure and regulatory information electronically. Some communications may still be delivered via the mail as required.

You can set up system alerts to let you know when your account balance reaches a certain amount, or when future transfers are scheduled to occur.

When a designated alert is activated, an alert message will appear in online account access and will be sent to the email address you designate.

When you enroll in eStatements you can elect to receive alerts when your latest account statement is available for viewing.

In order to access online account access via the Internet, you need a browser that supports web standards including HTML 4 and better, TLS 1.2 or greater, JavaScript and CSS.

For both compatibility and security, Global recommends upgrading to the latest version of your browser, and staying current on all patches for both your browser and operating system.

Suggested Settings

Enable JavaScript: The Global website and online account access require use of JavaScript. Please consult the documentation that came with your browser or contact the manufacturer to learn how to enable JavaScript. Browsers that do not support JavaScript will not function with online account access.

Enable Cookies: Online account access uses cookies as part of its connection, but does not store any personal or account information in these. Online account access also does not cause "third-party" cookies to be created. Please consult the documentation that came with your browser or contact the manufacturer to learn how to enable cookies.

Enable Pop-up Windows: Online account access uses pop-up windows for several tasks, including links to external resources, allowing members to access these items without ending their online account access session. Bill Pay, Visa card information, and credit union product information can all be accessed from within online banking using pop-ups. In order to make these functions work properly, your browser must be configured to allow pop-ups from online account access.

Reset Browser Security Settings: To allow access to your accounts using online account access, you must use a browser that fully supports TLS encryption, JavaScript, CSS Stylesheets, and Forms. Alaska USA requires TLS encryption version 1.2, which is a replacement for older SSL and TLS technologies. All current browsers support TLS encryption by default, although in some cases support may need to be enabled.

Global has tested browsers from Microsoft, Google, Apple, and Mozilla. Other browsers that meet the requirements listed above should function correctly with online account access, but are not tested by Global.

Please consult the documentation that came with your browser or contact the manufacturer to learn how to enable TLS version 1.2. Browsers that do not support TLS 1.2 will not function with online account access.

For purposes of both security and compatability, Global recommends that you keep both your operating system and web browser up-to-date with the latest versions and patches.

As a security measure, access to your account is locked after a limited number of unsuccessful login attempts. Further attempts to login will fail, displaying the above message.

To reset your password and unlock your account, contact the Member Service Center 24/7 at 800-525-9094.