The security of your account information is our top priority. Learn what we're doing and what you can do to help protect yourself from fraud, identity theft, and phishing.
Global Credit Union has implemented a full range of security measures to ensure the safety of your information including encryption, authentication, firewalls, secured backend systems, fraud-monitoring tools, and session management controls.
To further protect your account information exchanged between your computer and the credit union is encrypted using Verisign's Global Secure Site ID.
Global will never contact you to ask for login or payment information such as your email or online banking passwords or your debit card number, PIN, or CVV.
Scammers may contact you via phone calls, text messages, or email, and may claim to represent Global or another organization you trust. They may to try to trick you into sharing sensitive information, installing dangerous software, or visiting fraudulent websites. However, when you call Global, we will ask questions to verify your identity.
There are several steps you can take to ensure the security of your account:
A credit freeze will totally “lock” your credit – no one will be able to access your credit file without you unfreezing the file first. To place a credit freeze, contact each of the nationwide credit reporting agencies:
After receiving your freeze request, each credit reporting company will send you a confirmation letter containing a unique PIN or password. Keep the PIN or password in a safe place. You will need it if you choose to lift the freeze.
A fraud alert will allow institutions to pull your credit, but they will receive a notice requiring that they call you to verify before proceeding. To place a fraud alert contact Equifax, Experian, or TransUnion. A fraud alert is free to place but only remains on your file for 90 days. After 90 days, you can call and renew the alert.
Sometimes the return address on Phishing messages are “spoofed,” or made to appear as an address different than the sender’s actual address. Never rely on the return address to identify the sender, even if it seems like the message came from a trusted source. Remember, Global will never call or email you to ask for account information.
Most email and messaging programs have spam filters that will help keep harmful or dangerous emails out of your inbox. However, if you suspect that a message is a potential Phishing scam, here are some tips:
Most importantly, don't click that link! If you do not respond to a phishing email or text messages, you won't compromise your confidential information.
Instead, report any suspicious messages to the following:
Note: Forwarding a text to this number is only available with AT&T, Verizon, T-Mobile, Sprint, and Bell Canada cell providers.
If you responded to a fraudulent message or provided any information and later identify it to be a Phishing scam, call the Member Service Center at 800-525-9094 right away to speak with a member service representative about the kind of information may have been compromised.
Remember: Global will never contact you to ask for login or payment information such as your email or online banking passwords or your debit card number, PIN, or CVV. Scammers may contact you via phone calls, text messages, or email, and may claim to represent Global or another organization you trust. They may to try to trick you into sharing sensitive information, installing dangerous software, or visiting fraudulent websites. However, when you call Global, we will ask questions to verify your identity.
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