Protect your accounts

• Look for misspelled words and other grammatical errors, although this clue is less common as scammers become more sophisticated.
• Take a name or some text from the message and put it into a search engine to see if any known phishing attacks exist using the same methods.
• Mouseover the link to see if it's a legitimate link or navigate to the provided link manually by entering the legitimate website address into your browser.
• Before you log in to any secure site, check to make sure the Lock or Key icon is displayed in your browser. These symbols indicate that the page you are using will protect and keep confidential any data sent from your computer.

Sometimes the return address on Phishing messages are “spoofed,” or made to appear as an address different than the sender’s actual address. Never rely on the return address to identify the sender, even if it seems like the message came from a trusted source. Remember, Global will never call or email you to ask for account information.

Most email and messaging programs have spam filters that will help keep harmful or dangerous emails out of your inbox. However, if you suspect that a message is a potential Phishing scam, here are some tips:

• Visit www.annualcreditreport.com or call 877-322-8228 to order your free credit report annually.
• Never click on the links contained in the message, or open any attachments.
• Password protect your mobile devices and add your phone numbers to the Do Not Call Registry.
• If you aren’t sure if a message can be trusted, open a new browser window and type the address in yourself, or contact the business by phone.

Most importantly, don't click that link! If you do not respond to a phishing email or text messages, you won't compromise your confidential information. 

Instead, report any suspicious messages to the following:

• Forward emails to Phishing@globalcu.org. 
• Forward or copy/paste texts to #7726.

Note: Forwarding a text to this number is only available with AT&T, Verizon, T-Mobile, Sprint, and Bell Canada cell providers.

Additional steps to protect yourself:

• Never click on a link or attachment in a message from an unverified source.
• Be skeptical of any unexpected email message that encourages you to take quick action. 
• Use a current web browser, and keep your computer, browser, and anti-virus software up-to-date.
• If you receive a phishing message, file a complaint at www.ic3.gov.

If you responded to a fraudulent message or provided any information and later identify it to be a Phishing scam, call the Member Service Center at 800-525-9094 right away to speak with a member service representative about the kind of information may have been compromised.

Remember: Global will never contact you to ask for login or payment information such as your email or online banking passwords or your debit card number, PIN, or CVV. Scammers may contact you via phone calls, text messages, or email, and may claim to represent Global or another organization you trust. They may to try to trick you into sharing sensitive information, installing dangerous software, or visiting fraudulent websites. However, when you call Global, we will ask questions to verify your identity.