Welcome FFNW Customers

The transition to Global is now complete. If you have any questions or need support, our Member Service Center is available 24/7/365 to assist you every step of the way.

Call 800-525-9094

We're excited to have you join our community

Below is a list of important communications we’ve sent to help you prepare for the transition.

FAQ

To help make things simple, we've put together answers to some of the most common questions as well as an overview of what to expect. If you ever need help, we're here for you—just reach out!

Your account is moving from First Financial Northwest to Global Credit Union. You’ll get all the details you need by mail and email, and we’re here to help in person or over the phone if you need it.

Your account will officially be with Global Credit Union starting November 1, 2025. On that day, you’ll be able to use your new debit card and enroll in online banking.

We’ll send you a series of emails and letters with some basic instructions and reminders. You’ll also get a personalized packet in the mail with all your account details.

Bookmark this page for the newest information, copies of all communications, answers to common questions, and more. You can also call our 24/7/365 Member Service Center at 800-525-9094.

More frequently asked questions

Our story begins in 1948

A handful of civilian employees at the Alaska Air Depot were having difficulty with getting the loans they needed from local banks to set down roots in Alaska. Instead, they pooled their savings—and faith in one another—and created the credit union to lend the much-needed cash.

As our community grew, so has the credit union. Today we serve individuals, families, and businesses across Alaska, Washington, Idaho, California, Arizona, and even military bases in Italy.

About us

We’re everyday people empowering each other to build a better financial future for ourselves and the ones we love. As a member-owned cooperative, we use profits to provide better benefits to our members. That means you and other members get access to competitive dividends, reduced loan rates, and lower fees compared to what you might find elsewhere.

Now, we’re excited to be part of your story for many years to come.