Welcome FFNW Customers

We're excited you're here

FAQ

To help make things simple, we've put together answers to some of the most common questions as well as an overview of what to expect. If you ever need help, we're here for you—just reach out!

Your account is moving from First Financial Northwest to Global Credit Union. You’ll get all the details you need by mail and email, and we’re here to help in person or over the phone if you need it.

Your account will officially be with Global Credit Union starting November 1, 2025. On that day, you’ll be able to use your new debit card and enroll in online banking.

We’ll send you a series of emails and letters with some basic instructions and reminders. You’ll also get a personalized packet in the mail with all your account details.

Bookmark this page for the newest information, copies of all communications, answers to common questions, and more. You can also call our 24/7/365 Member Service Center at 800-525-9094.

Global news

We’re excited to announce that First Financial Northwest (FFNW) customers and employees will soon become part of the Global Credit Union family. That means you’ll have membership in Global Credit Union and access to world-class service, more branch options, and new financial products and services.

We’ll be working behind the scenes to ensure your accounts are converted to Global as smoothly and seamlessly as possible. No changes to FFNW accounts, services, or branches will occur until the fall of 2025, when we will begin converting accounts.

Membership in Global

Finalizing your membership with Global is quick and easy. Simply follow the link below to our Membership Consent Form.

Our story begins in 1948

A handful of civilian employees at the Alaska Air Depot were having difficulty with getting the loans they needed from local banks to set down roots in Alaska. Instead, they pooled their savings—and faith in one another—and created the credit union to lend the much-needed cash.

As our community grew, so has the credit union. Today we serve individuals, families, and businesses across Alaska, Washington, Idaho, California, Arizona, and even military bases in Italy.

About us

We’re everyday people empowering each other to build a better financial future for ourselves and the ones we love. As a member-owned cooperative, we use profits to provide better benefits to our members. That means you and other members get access to competitive dividends, reduced loan rates, and lower fees compared to what you might find elsewhere.

Now, we’re excited to be part of your story for many years to come.