Welcome legacy Global members

You’re in the right place for the latest merger information

You’re going to love the new us

All accounts fully converted to the new Global Credit Union system on April 3. If you haven’t already, there are just a couple things you need to do to fully enjoy everything Global has to offer.

Reenroll in online banking
Download the new Global CU app

Reenroll in online banking

Your accounts have been converted to our new system, but you’ll need to reenroll in online banking to access your account online or with the new app.

To reenroll, you’ll need:

Your first name, last name, and date of birth
The last six digits of your Social Security Number
Your valid email
Your current Global Credit Union online banking username

Enroll in online access

Download the new Global CU app

You now have access to download the new Global Credit Union app that can help you manage your finances on the go. Deposit checks, transfer funds, pay bills, and send money to friends and family—all from your smartphone.

You will have to reenroll in online banking before you can access the new app, so be sure to do that first.

Download our new app for iPhone or Android today!

Account disclosures

Account information and disclosures were mailed to the address we had on file for you. If you need to reference them again, you can find them here.

Frequently asked questions

Why am I having trouble enrolling in online banking and logging in to the new Global app?

Here are some tips to help with successful enrollment in online banking and downloading the new Global app:

Enroll in online banking utilizing the online form prior to downloading and accessing the mobile app. Enroll now
- If you have multiple members on an account, only one member should enroll in online banking at this time.
After successfully enrolling in online banking, download the Global CU or Global CU for Business app .
Log in using the username and password you successfully enrolled in online banking with.

I’ve used all the tips and I still can’t complete online banking enrollment. How do I get help?

Please utilize the Live Chat if you are having issues enrolling in online banking. The Live Chat is available daily to help until 9 p.m. PST. We are unfortunately experiencing long wait times at the Member Service Center; for issues related to online enrollment, Live Chat may be a faster option when available.

I’m missing debit and/or credit transactions from the weekend of April 1; when will those transactions be visible?

We recently received the debit card transaction file from the legacy Global Credit Union vendor and have posted the transactions from the weekend of April 1. Transaction history should be viewable at this time. If you are missing a transaction or see any discrepancies, please call the Member Service Center at 1-800-525-9094.

What important dates should I be aware of during the transition?

Online and mobile banking
Your current online banking services will continue until the end of the day on April 2. You will be able to enroll in online services provided by Global beginning April 3.

Bill Pay
The Bill Pay service will have a blackout period from March 27 – April 2. All payments already scheduled to be sent during this period will still be processed. If you need to schedule or pay a new bill during this period, please contact the biller directly. Bill Pay will convert on April 3 for members with existing Bill Pay accounts. All existing Bill Pay payees and scheduled payments will move over automatically.

Money Management
The current Money Management tools will no longer be available for use starting March 30. Starting April 3, the Money Management tools will be available in the new Global app.

Internal transfers
Any scheduled or recurring transfers you have set up between your Global accounts will end on March 27. Starting April 3, you must reenroll in Global’s online banking services in order to set up new transfers.

PopMoney & external transfers
Both services will continue until March 15. Payments and Transfers scheduled through March 15 will be processed. All Payments and Transfers scheduled after March 15 will be cancelled. You will be able to enroll in similar services provided by Global beginning April 3.

Mobile deposit
Mobile deposit will continue until March 31 at 12pm PT. You will be able to enroll in similar online services provided by Global beginning April 3.

Card Controls
Card Controls will continue until the end of the day on April 2. You will be able to enroll in similar online services provided by Global beginning April 3.

Will my account numbers change?

With conversion on April 3, you were assigned new account numbers.  Details on all your account changes have been mailed out to you. If you have questions about your accounts, please call us at 800-525-9094.

Is there a new routing number?

Beginning April 3, please use 325272021 as your new routing number.

How do I access my account online?

Your accounts have been converted to our new system, but you’ll need to reenroll in online banking to access you account online or with the new app.

To reenroll, you’ll need:

Your first name, last name, and date of birth
The last six digits of your Social Security Number
Your valid email
Your current Global Credit Union online banking username

Can I sign into a business, trust, or custodial account with the new Global CU app?

No. The newest version of the app is currently for non-business member use only. Business, trust and custodial accounts are supported by the Global CU for Business app in the app store.

What about my Bill Pay payments?

The Bill Pay service was unavailable from March 27 – April 2. All payments already scheduled to be sent during this period were processed.

Bill Pay will convert on April 3 for members with existing Bill Pay accounts. All existing Bill Pay payees and scheduled payments will move over automatically.  

What about my debit card, direct deposit and automatic payments?

Your new debit card(s) and/or credit  card(s) will be available to use on April 3, after activation.  Direct deposits will continue uninterrupted.  Recurring electronic debits or credits will be automatically rerouted to your new account(s).

How will this affect my checks?

Continue to use your existing checks even after conversion.   Unpaid checks will be automatically rerouted to your new account(s). 

How do I make payments?

Online - Use online banking to schedule recurring payments and ensure your bill is paid on time, every time, or set up single payments.
Over the phone - Call 800-525-9094 to speak to a friendly member service representative 24/7/365.
In person - Visit any Global branch location to pay in person. Members can also use the CO-OP Shared Branch^® network to visit more than 5,000 credit union locations across the country.
By mail - Payments may be mailed to  P.O. Box 196613, Anchorage, AK 99519. Please make checks payable to Global Federal Credit Union.

Will Global continue to participate in philanthropic activities?

Our collective commitment to the communities we serve remains steadfast, and we look forward to the potential of even more significant and broader participation with the financial strength of the combined organizations.