January 26, 2009
Updated February 11, 2009
Case Numbers: MCA1805-US-08, MCA1805-US-08-21, US-2009-046-IC.
Ensuring your account security is a top priority for Global Credit Union. As part of our regular fraud monitoring process, we have received information from MasterCard and Visa Fraud Management indicating that some card holders are at risk for unauthorized charges. Global Credit Union is taking the proactive step of blocking affected member cards. At that time, your card will become invalid and should be destroyed. If your card was involved you will receive a letter and an email (if your email address is on file) from us informing you of the date your card will be closed.
A U.S. based processor, Heartland Payment Systems, has experienced a network intrusion thus creating the possibility of sensitive information, including magnetic stripe data of being exposed. Visit www.2008breach.com for more information. You are not liable for any fraudulent charges resulting from this incident.
To protect your identity and your account information a new card will not be issued until we hear from you to ensure that the new card is delivered to you, as the account holder. Please contact us as soon as possible to allow sufficient time for you to receive your new card.
You can also take steps to protect yourself even further by closely monitoring your account using STARS (telephone banking) or eBranch (online banking) and double-checking your statements to ensure they match your records.
To get your new card or to report suspicious activity on your account contact us immediately at (509) 455-4700 or (800) 676-4562 Monday - Friday between 9 am and 5 pm PST.
Global Credit Union takes our obligation to protect the security and privacy of our members very seriously. We apologize for any inconvenience this may cause you and assure you that we are vigilant about protecting your accounts and personal
So, the sooner you notify us, the better. And remember, we're here to help!
To find out how you can help prevent fraud from happening visit our online fraud resource center.
